Information Technology Services (ITS)

The Information Technology Services Division (ITS) provides innovative, customer-oriented, and cost-effective information technology solutions and support. This is accomplished through application development, education-focused technology projects, systems and services enhancements, implementation and enforcement of security policies, and business continuity.

 

Mission

ITS's mission is to facilitate the workflow of other HED divisions and enhance the overall efficiency of the agency. Our goals are in alignment with those of the Higher Education Department and the State’s IT strategic goals.

 

Customers

Our customers include HED’s nine Divisions and staff, our higher education institutions, their students, and the public.

 

Services

  1. Cybersecurity
  2. Server Systems Support
  3. Technical Support Desk
  4. Mobile and Office Telephony Management 
  5. Application Development & Maintenance
  6. Systems Infrastructure Management
  7. Local Area Network and Virtual Private Network Management
  8. Project Management and Quality Assurance
  9. Disaster Recovery/Business Continuity Planning and Administration
  10. Cloud Services Support and Maintenance

 

Staff

This is the ITS team:  https://hed.state.nm.us/contact/directory#information-technology-services

 

IT Strategic Plans